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Merchant Policy
Darkness to Light has partnered with Volusion to bring you our educational materials and products. Our storefront is designed to make your shopping experience easy and rewarding. Darkness to Light appreciates your allegiance to our product and services. We hope to serve you in an easy and expeditious way. We hope that we have the answers to your most frequently asked questions.
If we are not able to answer your question or you are having a problem using the Darkness to Light Storefront, please email us at product.orders@d2l.org or call our customer service team at 1-843-965-5444 during normal business hours, Monday through Friday, 9am to 5pm, EST.
Phone, Mail and Fax Orders
Phone
If you prefer not to order online, please call our customer service team at 1-843-965-5444 during normal business hours, Monday through Friday, 9am to 5pm, EST.
Mail
You can mail your order to:
Darkness to Light
7 Radcliffe Street, Suite 200
Charleston, SC 29403
If you are paying by check, please make your check out to Darkness to Light.
Fax
You can fax your order to 1-843-965-5449.
Package Size
Package size for educational materials has been determined by the uses of the product. We are only able to sell educational materials in the package size specified for the particular item. For example, one package of 7 Steps Rack Cards contains 250 cards. Quantity discounts are offered as specified in the product description. Please remember to always order by the number of packages that you want. Unfortunately, quantities less than a package size cannot be processed. Purchasing items in the specified package quantities enables Darkness to Light to be more efficient, allowing more funds to be used toward our mission.
Shipping and Handling
Shipping and Handling are automatically calculated when your order is placed.
Payment Options
D2L accepts checks and credit cards. The following credit cards are accepted:
- Debit / Check Cards
- Mastercard
- Visa
- American Express
Security and Privacy
All credit card transactions employ SSL secure encryption to protect your credit card information. This method is industry-standard security protocol for protecting data transmissions. Additionally, Darkness to Light utilizes digital certificates issued by VeriSign, an established signer of digital certificates.
Darkness to Light is committed to respecting the privacy of its online visitors. Please refer to our privacy policy for more information.
Email Address Privacy
We ask our customers to provide an email address so that we can send an email confirmation at the time an order is placed. The confirmation will include the order number if you should need it in the future. Also we will use the email address to notify you as new educational products are available.
Sales Tax
As a 501c3 non-profit organization, Darkness to Light is not required to include sales tax.
Purchase Orders
If your organization needs a purchase order prior to payment of an order, please email us at product.orders@d2l.org. We will be happy to forward you a purchase order listing the requested items and total charges. The order will not be processed until payment is received.
Problems With Your Order
If you have any problems with placing your order online or with the Darkness to Light Storefront section in general, please email us at product.orders@d2l.org.
Purchase Proceeds
A small percentage of the purchase price of all products sold by the Darkness to Light will benefit Darkness to Light in its mission to raise awareness and educate responsible adults. Your purchase is helping millions of children you've never met.
Product Catalog
Darkness to Light does not print a product catalog in order to keep our administrative costs at a minimum. All items are found online in the Darkness to Light Storefront and new items are posted immediately to the Web site. If you need a copy of the Darkness to Light's available items, please email us at product.orders@d2l.org.
New Product Idea
Darkness to Light is always looking for new products. Share your product idea by emailing us at product.orders@d2l.org.
Join our Mailing List
If you would like to be added to the Darkness to Light's mailing list, please sign up at http://www.darkness2light.org/email.
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This page was generated on 5/9/2008 3:08:51 PM.
Copyright © 2001-2008 Darkness to Light. All Rights Reserved.
All photography of children are models and are used for illustrative purposes only.
You must obtain written permission to use any content on this website.
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